FAQ
At HK MART INDIA, we aim to provide a seamless and convenient shopping experience for our customers. To ensure prompt delivery of your orders, we have established the following Shipping Policy:
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Shipping Locations: We offer shipping services to customers within India. Please note that shipping availability may vary for certain locations, and additional charges may apply for remote areas. You can check the shipping availability and charges for your specific location during the checkout process.
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Order Processing Time: Once your order is placed and payment is confirmed, we strive to process and dispatch it within1-2 business days]. Please note that this processing time does not include weekends or public holidays.
Shipping Methods: We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods may include standard shipping, express shipping, and any other applicable options. The estimated delivery time and cost for each shipping method will be provided at the time of checkout.
Tracking Your Order: Once your order is shipped, we will provide you with a tracking number via email or through your user account. This tracking number will allow you to monitor the progress of your shipment and estimated delivery date. Please note that tracking information may take some time to update after your order has been dispatched.
Delivery Time: The estimated delivery time will depend on various factors, including the shipping destination and the selected shipping method. While we strive to deliver your orders within the estimated time frame, please understand that unforeseen circumstances or external factors beyond our control may occasionally cause delays. We appreciate your patience and understanding in such situations.
Shipping Charges: Shipping charges are calculated based on factors such as the weight and dimensions of the package, the shipping destination, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any delays or delivery issues arising from incorrect or incomplete address details. If you need to update your shipping address after placing an order, please contact our customer support as soon as possible.
Order Tracking and Support: If you have any questions or concerns regarding the shipping of your order, or if you need assistance with tracking your package, our customer support team is here to help. You can reach us through [9962502438].
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Please review our Shipping Policy before placing your order. By placing an order on our website, you acknowledge and agree to comply with the terms and conditions outlined in this policy.
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We appreciate your trust in Hk Mart India, and we will make every effort to ensure that your orders are shipped in a timely manner and delivered to you as efficiently as possible.
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If you have any further questions or need clarifications regarding our Shipping Policy, please do not hesitate to contact us
At Hk Mart India, we strive to provide a satisfactory shopping experience for our customers. We understand that there may be occasions when you may need to return or exchange a product. To ensure a smooth and hassle-free process, we have established the following Return & Exchange Policy:
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Eligibility for Returns & Exchanges: We accept returns and exchanges for eligible products within [number of days, e.g., 30 days] from the date of purchase. To be eligible, the product must be in its original condition, unused, and in the same packaging as when you received it. Some products may be exempt from our return policy due to hygiene reasons or specific restrictions, such as personalized or custom-made items.
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Process for Returns & Exchanges: If you wish to return or exchange a product, please follow these steps:
Contact our customer support team within the specified return/exchange period to initiate the process. You can reach us through +91 9962502438
Provide the necessary details, including your order number, the product(s) you wish to return or exchange, and the reason for the return or exchange.
Our customer support team will guide you through the next steps, which may include providing a return shipping label or arranging for a pickup, depending on your location and the nature of the product.
Conditions for Returns & Exchanges:
The product must be in its original condition, unused, and in the same packaging as when you received it.
All original tags, labels, accessories, and promotional items that came with the product must be included.
Any free gifts or promotional items received with the purchase must also be returned.
Return & Exchange Shipping:
For eligible returns or exchanges, we may provide a prepaid return shipping label or arrange for a pickup, depending on your location and the nature of the product.
Please ensure that the product is securely packaged for return shipping to avoid any damage during transit.
Shipping costs incurred for the return or exchange of non-defective products may be the responsibility of the customer.
Refunds & Store Credits:
Once the returned product is received and inspected, we will process your refund or exchange.
For refunds, the amount will be credited back to the original payment method used for the purchase. Please allow for a reasonable processing time for the refund to reflect in your account.
For exchanges, we will ship the requested replacement product(s) after the return is processed and any price differences are settled, if applicable.
In some cases, store credits may be issued instead of refunds, which can be used for future purchases on our website.
Non-Returnable & Non-Refundable Items:
Certain products may be non-returnable and non-refundable due to hygiene reasons, such as personal care items, intimate apparel, or perishable goods.
Custom-made or personalized items may also be non-returnable and non-refundable, as they are specially made to your specifications.
Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please contact our customer support team immediately within 24 hours of receiving the product.
We may request supporting evidence, such as photographs or videos, to assess the extent of the damage or defect.
Once verified, we will provide options for a replacement, repair, or refund, depending on the circumstances.
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Please review our Return & Exchange Policy before making a purchase. By placing an order on our website, you acknowledge and agree to comply with the terms and conditions outlined in this policy.